Privacy Policy

SFG website: sfg.ge

SFG (“we,” “us,” “our”) operates the SFG esports identity platform. This policy explains what personal data we collect, why we collect it, and how we protect it. We process only the data required to run SFG services. We do not sell, rent, or share personal data with third parties for commercial purposes.

1. Data We Collect

1.1 Account & Identity Data

• Discord user identifier (snowflake ID)
• Riot ID (game name + tag) provided voluntarily by the player
• Email address (provided during subscription or account creation)
• Display name and custom profile information (vanity URL slug, bio, status message, social links)
• Profile customization preferences (selected theme, accent color, card frame, banner image)

1.2 Game Performance Data

• Ranked match-derived statistics (rank, RR, win/loss record, KDA, agent usage, match history)
• Rank history snapshots and performance trends
• Verification status fields used for fair-play and anti-impersonation controls

1.3 Subscription & Payment Data

• Subscription tier and status (Free, Premium Monthly, Premium Annual, Elite)
• Subscription start date, renewal date, and cancellation date
• Genesis / Architect status and number (if applicable)
• Payment transaction records (date, amount, success/failure status)
• Payment processor reference IDs

We do not store credit card numbers, bank account details, or full card data. All payment card processing is handled entirely by our payment processor (Bank of Georgia / TBC Bank). Card data is entered directly on their secure payment page and never touches SFG servers. We receive only a transaction reference ID and success/failure status.

1.4 Technical & Analytics Data

• Pages visited, features used, and interaction events (anonymized)
• Device type, browser type, and screen resolution (anonymized)
• IP address (used for fraud prevention, not stored long-term)
• Cookie preferences

2. How We Use Data

• Display leaderboard position and public profile statistics
• Deliver subscription features (themes, sync frequency, export styles, Discord roles)
• Process payments and manage billing cycles
• Prevent duplicate, fraudulent, or impersonated registrations
• Assign and sync Discord rank roles automatically
• Send transactional emails (welcome, receipts, renewal reminders, weekly digests)
• Support moderation decisions and account-change reviews
• Improve the platform through anonymized usage analytics
• Honor Genesis member price lock guarantees

We will never use your data for advertising, behavioral profiling for third parties, or any purpose unrelated to SFG services.

3. Payment Processing

Payments are processed by Bank of Georgia (BOG) and/or TBC Bank through their certified eCommerce payment gateways. These processors are PCI DSS compliant and handle all card data in accordance with international payment security standards.

When you make a purchase:

1. You are redirected to the payment processor’s secure page
2. You enter your card details directly on their page
3. The processor confirms success or failure to SFG
4. SFG receives a transaction reference — never your card number

For details on how these processors handle your payment data, see:

• Bank of Georgia Privacy Policy
• TBC Bank Privacy Policy

4. Third-Party Services

We do not share personal data with any other third parties. Each third-party service processes data under its own privacy policy.

5. Data Retention

• Account data: Retained while your account is active. Deleted within 30 days of a verified removal request.
• Game statistics: Retained while your account is active. Rank history snapshots may be anonymized rather than deleted to preserve leaderboard integrity.
• Payment records: Retained for 7 years as required by Georgian tax law.
• Analytics data: Anonymized at collection. No personal identifiers stored.

6. Your Rights

Under Georgian data protection law (aligned with EU GDPR principles), you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate personal data
• Delete your personal data (subject to legal retention requirements)
• Restrict certain processing activities
• Object to processing for specific purposes
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@sfg.ge with your Discord ID and Riot ID. We will respond within 30 days.

7. Cookies

SFG uses the following cookies:

• Necessary cookies: Authentication session, language preference, cookie consent status. These cannot be disabled.
• Analytics cookies: Anonymized page view and event tracking via PostHog/Plausible. You may decline these via the cookie consent banner on your first visit.

We do not use advertising cookies, tracking pixels, or third-party marketing cookies.

8. Age Requirement

SFG services are intended for users aged 13 or older, consistent with the age requirements of Riot Games and Discord. If you believe a minor has registered without parental consent, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. The “last updated” date at the top reflects the most recent revision. For material changes (such as new categories of data collection or new third-party processors), we will notify active subscribers via email at least 14 days before the change takes effect.

10. Contact

For privacy-related requests or questions:

• Email: support@sfg.ge
• Discord: Contact an SFG admin via the official Discord server with your Discord ID and Riot ID